What should I do if my transaction is blocked?

The transaction was blocked if the security level of the transaction was below the standards set by the exchange.

For an accelerated return of your funds according to the rules of the site, you need to pass verification. You will need to create a video recording with a readable transaction ID, the amount of the transaction from the wallet from which the transfer was made, a passport with a spread of the data on the first page and a photo from the front camera along with a spread of the data on the first page of the passport.

The data for consideration must be sent from the mail specified when creating the application to our mail.